2024-07-13 One-Minute Post

AI integration into customer experience requires privacy protections to foster trust. Patagonia faces a privacy class action for using AI customer service software. AI bias affects phone portrait mode results, while OpenAI’s safety promises are questioned. The future of AI partnership emphasizes fairness, as UK Court rules in favor of fairness in Lenovo v InterDigital case. Addressing bias and fairness in AI algorithms is crucial for societal harm mitigation.

Articles we found interesting:

1. Seamless Stitches: AI Integration Into Journey Orchestration for Tailored CX - CMSWire.com link Highlight: Automation unlocks efficiency. AI streamlines marketing tasks for creative focus. Privacy protections essential. Adhering to GDPR fosters trust and …
2. Patagonia Targeted by Privacy Class Action for Use of Customer Service AI Software link Highlight: Dovel & Luner alleged that Ventura California-based Patagonia employed AI technology from a third-party data intelligence company Talkdesk to …
3. Christie Ray Harrison, Author at MarTech link Highlight: Adapt your marketing strategy to new privacy regulations and AI advancements to to stay ahead of the curve. Christie Ray Harrison | Jul 12, 2024 …
4. Not happy with your phone's portrait mode results? Blame AI - Android Authority link Highlight: A DXOMARK study shows AI training bias might be negatively affecting the way images of people with darker skin tones are processed.
5. Opinion: Governance essential to balance AI risk and value - Digital Nation link Highlight: Bias can negatively affect the level of acceptance of AI in organisations and in society as a whole. For multinational organisations, bias is a …
6. OpenAI promised to make its AI safe. Employees say it 'failed' its first test. link Highlight: … bias or misinformation. The Superalignment team, announced in July, was dedicated to preventing existential risks from far-advanced AI systems. It …
7. AI Appreciation Day: The future of human-AI partnership in transforming industries link Highlight: BENGALURU : Artificial intelligence (AI) may appear to be a recent … fairness as guiding principles in this new era of human-AI collaboration.
8. UK Court of Appeal rules on side of fairness in ongoing Lenovo v InterDigital case link Highlight: As a global technology leader, Lenovo is pioneering the use of groundbreaking AI to enhance our own operations, so we can help enterprises transform …
9. The Future of Artificial Intelligence: A New Era of Innovation - elblog.pl - Decoding AI link Highlight: Bias and Fairness: Addressing bias in AI algorithms and ensuring fairness in decision-making is critical to mitigate potential societal harms and …

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